Refund Policy

Last updated: December 25, 2025

At Spectrum Whisper LLC, we strive to deliver high-quality software development services that meet your expectations. This Refund Policy outlines the terms and conditions for refunds and cancellations.

1. Digital Services Nature

Please note that software development is a custom service industry. Once work begins, time, expertise, and resources are invested into your project. As such, our refund policy differs from retail or physical product purchases.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• Before Work Begins: Full refund if requested before project initiation
• Service Not Delivered: If we fail to deliver agreed-upon services within reasonable timeframe
• Breach of Contract: If we materially breach the terms of our service agreement
• Significant Deviation: If delivered work substantially differs from agreed specifications

3. Refund Process

To request a refund, please follow these steps:

• Send a written request to contact@spectrumwhisper.com
• Include your project details, invoice number, and reason for refund
• Allow up to 14 business days for processing and response

We will review your request and respond in writing. If approved, refunds will be processed using the same payment method used for the original purchase. Processing time may vary depending on your financial institution.

4. Cancellation Policy

Clients may cancel projects under the following terms:

• Before Work Begins: Full refund, minus any administrative fees (maximum 5%)
• During Development: Pro-rated refund based on work completed and time invested, plus applicable project termination fee (up to 20%)
• After Delivery: No refunds, except in cases of significant deviation or breach as outlined above

5. Dispute Resolution

If you have concerns about our services or believe we have not met our obligations:

• Contact us immediately to discuss your concerns
• We will work in good faith to resolve any issues
• Additional work may be required at no extra cost to meet agreed specifications
• If resolution cannot be reached, the matter will be governed by New Mexico law

6. Subscription Services

For ongoing subscription services or maintenance plans:

• You may cancel at any time with 30 days written notice
• Refunds for prepaid periods are not provided, but service continues through the paid period
• Cancellation takes effect at the end of the current billing cycle

7. Force Majeure

We are not liable for any delay or failure to provide services due to circumstances beyond our reasonable control, including but not limited to acts of God, war, strikes, or government regulations. In such circumstances, we will make reasonable efforts to resume services as soon as practicable.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of our services after changes constitutes acceptance of the modified policy.

9. Payment Disputes

If you initiate a payment dispute with your financial institution before contacting us:

• Please first attempt to resolve the issue directly with us
• We provide documentation and assistance in resolving disputes
• Chargebacks may affect your ability to use our services in the future

10. Contact Us

If you have any questions about our Refund Policy or wish to request a refund, please contact us: